http://www.quality-plan.com/ Are you using quality as a policing function that cleans up after the production process? An investment of time for product assessment, including inspection, is essential until the needed learning, engineering, safeguards and tools evolve into a mistakeproof system. en-us http://www.quality-plan.com/iso-quality-system.htm Do you obsess about making the most of the ISO assessment process and at the same time caution your employees to say no more than is necessary during the assessment; emphasizing that they don't expand on topics or volunteer information on issues or problems? en-us